Shipping policy
Shipping Policy
Shipping Information
Thank you for shopping with Highway Honey & Co. We are committed to getting your order to you as quickly and safely as possible.
Processing Time
- Handmade items, including car freshies, may require 3–5 business days for processing.
- Custom or personalized orders may require additional processing time.
Processing times do not include weekends or holidays.
Shipping Rates
Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
We may occasionally offer free shipping promotions. Any free shipping offers will be clearly stated on our website.
Delivery Times
Estimated delivery times after shipment:
Please allow 1–3 business days for ready-to-ship items and 3–5 business days for handmade freshies before shipment. We appreciate your support of our small business!" 🤎🐮✨
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days (if available)
Please note that shipping carriers may experience delays that are beyond our control.
Order Tracking
Once your order ships, you will receive a confirmation email containing tracking information.
Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the package is returned to us, the customer will be responsible for any additional shipping fees required to resend the package.
Lost or Stolen Packages
Highway Honey & Co. is not responsible for packages marked as delivered by the shipping carrier.
If your package is lost or stolen, please contact the shipping carrier directly to file a claim.
Damaged Packages
If your order arrives damaged, please contact us within 3 days of delivery at:
Please include:
- Your order number
- Photos of the damaged item(s)
- Photos of the shipping package
We will work with you to resolve the issue as quickly as possible.
Local Pickup
At this time, local pickup is not available unless otherwise stated during special events or vendor markets.
Contact Us
If you have any questions about your shipment, please contact us:
Highway Honey & Co.
🤎 Handmade Western Goods
📍 Texas, USA